To: MAYOR AND CITY COUNCIL
From: GREG KAPOVICH, WATERFRONT & ECONOMIC DEVELOPMENT DIRECTOR
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DISCUSSION AND POSSIBLE ACTION ON THE CREATION OF AN ECONOMIC DEVELOPMENT WORKING GROUP AND A CITY COUNCIL ECONOMIC DEVELOPMENT SUBCOMMITTEE
RECEIVE AND FILE A REPORT ON THE ONGOING EFFORTS OF THE BUSINESS CONCIERGE PROGRAM
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EXECUTIVE SUMMARY
On December 12, 2022, the City Council approved a Business Concierge Program (BCP) as a strategic initiative to improve the experience for businesses and developers who engage the City. Since its implementation two years ago, the BCP has enhanced internal communication, improved processes, and provided a new avenue of direct support to new and existing businesses in Redondo Beach. As part of the current Strategic Plan, the City Council directed staff to report on the impacts of the BCP. This report provides an update on the program's progress, including completed improvements, business success stories, and ongoing efforts to further refine and expand the program to better serve the local business community. This report also comes on the heels of the Community Development Department's organizational assessment and strategic planning efforts, both of which are aimed at identifying opportunities to improve the level of customer service provided by the Department.
Council also included the creation of an economic development working group as part of the strategic plan, which would actively review policies and procedures across Departments, as well as the Redondo Beach Municipal Code to identify regulatory barriers and help attract developers and businesses to Redondo Beach. The working group is intended to consist of a combination of staff from the Waterfront & Economic Development Department, Community Development Department, Public Works Department, and the City Manager's Office as well as representatives from the business community. Additionally, it is recommended that the City Council consider appoi...
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