To: MAYOR AND CITY COUNCIL
From: MIKE COOK, INFORMATION TECHNOLOGY DIRECTOR
TITLE
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APPROVE A TWO-YEAR AGREEMENT WITH COMCATE INC. FOR AN ACCESS REDONDO CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE AND SYSTEM UPGRADE IN AN AMOUNT NOT TO EXCEED $72,322.28 FOR THE TERM JULY 1, 2024 THROUGH JUNE 30, 2026
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EXECUTIVE SUMMARY
Staff recommends that the City Council approve a two-year agreement with Comcate Inc. in an amount not to exceed $72,322.28, for continued cloud-based services and a comprehensive system upgrade to the Access Redondo platform, for both web and mobile applications. This agreement will ensure service continuity through June 30, 2026, while upgrading the system to meet modern web and mobile standards. It will also add new functionality to improve resident engagement and internal efficiency.
Of the total agreement amount, $23,900 is specifically allocated for the system upgrade component. The remaining balance covers two years (one year retroactively and one year for the current fiscal year) of cloud service subscriptions, support, and maintenance. This allocation ensures both continuity of current services, continuity of contractual terms and delivery of enhancements.
BACKGROUND
For more than two decades, the City of Redondo Beach has relied on Comcate Inc. (Comcate) to provide and support the Access Redondo customer relationship management (CRM) platform. The system serves as the City's primary tool for interacting with residents and managing public requests, including those related to public works, repair tracking, public records, and code enforcement. While the City is one of Comcate's longest-standing customers, there is currently no active agreement in place. Since the expiration of the previous contract on July 1, 2024, services have been billed on a month-to-month basis.
As part of the City's 2025-2026 strategic planning initiative, staff identified the need to modernize Access Redondo in alignment with current usabi...
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