To: MAYOR AND CITY COUNCIL
From: MARC WIENER, COMMUNITY DEVELOPMENT DIRECTOR
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APPROVE AN AGREEMENT WITH IWORQ SYSTEMS INC. FOR AN INTEGRATED BUILDING, PLANNING, AND ENGINEERING SOFTWARE SYSTEM THAT WILL ASSIST THE COMMUNITY DEVELOPMENT AND PUBLIC WORKS DEPARTMENTS WITH THE ISSUANCE AND MANAGEMENT OF CONSTRUCTION PERMITS FOR AN ANNUAL AMOUNT NOT TO EXCEED $65,000 AND A TERM OF THREE YEARS
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EXECUTIVE SUMMARY
The Community Development and Public Works Departments are committed to enhancing customer service by making the City's construction permitting processes easier and more efficient for applicants. To meet these goals, the Departments have been exploring innovative solutions that leverage technology to streamline operations and improve efficiency.
Last year, the City implemented a City Tech Solutions permit management system, which is a software platform that primarily serves the Building and Safety Division. The system includes a portal allowing customers to submit building applications and plans online, but at this time is unable to integrate with the City's full range of permit services. As a result, staff is proposing to transition from the City Tech Solutions platform to iWorQ Systems Inc., which is a more complete system that also includes modules for Planning, Engineering, and Code Enforcement. The annual fee for the iWorkQ software is $7,000 less than the cost of the City Tech Solutions software, and would better meet the wider range of City needs. Full implementation of the program is anticipated to be complete in February 2025.
BACKGROUND
For a number of years, the Community Development Department used the Tyler Munis platform to manage and track all incoming building permit applications. While the finance application provides great value to the City overall, it is not fully equipped to be a permit management system. To address this, the Council identified a strategic planning objective to replace the system with a mo...
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