To: MAYOR AND CITY COUNCIL
From: JOHN LA ROCK, COMMUNITY SERVICES DIRECTOR
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APPROVE AGREEMENT WITH CARDCONNECT LLC FOR MERCHANT SERVICES SUPPORTING THE VERMONT SOFTWARE RECREATION REGISTRATION PLATFORM FOR THE ANNUAL AMOUNT NOT TO EXCEED $21,000 FOR THE TERM EFFECTIVE MAY 5, 2020 AND UNTIL CANCELED BY EITHER PARTY WITH THIRTY DAYS NOTICE.
APPROVE THE AMENDMENT TO THE AGREEMENT WITH CARDCONNECT, LLC CHANGING CERTAIN TERMS AND CONDITIONS.
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EXECUTIVE SUMMARY
On December 18, 2018, the City Council approved an agreement with Vermont Systems to provide recreation registration software for use across multiple Community Services divisions. To accompany the Vermont software, a payment processor is needed to transact online and terminal card-present payment processing.
Following a review of two payment processors who were qualified to conduct both online and in-person sales transactions, staff selected CardConnect, LLC. The delay in the contractual process stemmed from protracted contract negotiations between CardConnect and the City Attorney's office to modify the agreement and allow the City to comply with both California laws and City policies. Ultimately it was determined that the changes to the agreement were best presented as an amendment. The amendment to the agreement changes certain agreement terms required by the City pertaining to public records disclosure, termination and indemnity.
Funding for the CardConnect agreement is derived from the traditional credit card transaction fees that credit card users pay on transactions. Following approval of the CardConnect agreement, Vermont Systems would begin installation and training on the new software and it is anticipated to go live in fall 2020.
BACKGROUND
The CardConnect, LLC merchant processing agreement is needed to provide payment transaction for the new Vermont Systems software for critical Community Services customer service for its program registration and facility reservation fu...
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