To: MAYOR AND CITY COUNCIL
From: MARNI RUHLAND, FINANCE DIRECTOR
KEITH KAUFFMAN, POLICE CHIEF
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DISCUSSION AND POSSIBLE ACTION REGARDING APPROVAL OF A PROFESSIONAL SERVICES AGREEMENT WITH PETDATA, INC. FOR ANIMAL LICENSING SERVICES FOR THE TERM JANUARY 19, 2021 TO JANUARY 18, 2026
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EXECUTIVE SUMMARY
On June 16, 2020, City Council approved Decision Package #37 to outsource the City's Animal Licensing function. In response to Council's action, the Financial Services Department obtained proposals from Los Angeles County Department of Animal Care and Control and PetData, Inc.
After reviewing their proposals and conducting extensive interviews with each entity, PetData, Inc. prevailed as the leader in their ability to provide customer service, reporting, access to the database and overall program management and expertise. Staff recommends City Council approve a (5) five-year professional services agreement with PetData, Inc.
BACKGROUND
At the adoption of the City budget on June 16, 2020, the City Council approved Decision Package #37 to outsource Animal Licensing services. Financial Services requested proposals from Los Angeles County Department of Animal Care and Control and PetData, Inc. After a thorough review of each of the proposals received, interviews were conducted and Financial Services determined that PetData, Inc. demonstrated the greatest ability to meet the needs of the City in providing Animal Licensing services to the public.
PetData, Inc. has over 25 years of experience in providing animal license services to municipalities. They have more than 80 clients in 23 states, currently process over 1.7 million animal licenses and rabies vaccination certificates and over 100,000 customer service calls and emails annually. PetData, Inc. currently provides animal licensing services to the cities of Torrance (since 2004), Hawthorne (since 2016), Culver City (since 2009), Newport Beach (since 2009), Laguna Beach, Garden Gr...
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