To: MAYOR AND CITY COUNCIL
From: LUKE SMUDE, ASSISTANT TO THE CITY MANAGER
TITLE
title
APPROVE AN AGREEMENT WITH SDI PRESENCE, LLC. FOR THE COMPLETION OF AN INFORMATION TECHNOLOGY DEPARTMENT ORGANIZATIONAL STRUCTURE AND STAFFING ASSESSMENT TO ENSURE THE INFORMATION TECHNOLOGY DEPARTMENT IS ABLE TO MAINTAIN AND ENHANCE ONGOING BUSINESS, OPERATIONAL, TECHNOLOGICAL, AND SUPPORT SERVICES FOR AN AMOUNT NOT TO EXCEED $50,750 AND THE TERM AUGUST 2, 2022 - AUGUST 1, 2023
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EXECUTIVE SUMMARY
The City's Information Technology Department (IT) has oversight of all Citywide information technology services related to wide and local area networks, computer hardware, software applications, data communications, telecommunications infrastructure, cyber security, and duplicating services. In order to ensure IT continues to provide the highest level of customer support and adequately prepares for both technological and organizational changes, staff is recommending the approval of an agreement with SDI Presence, LLC. (SDI) to complete an organizational structure and staffing analysis, including a staffing and structure benchmarking study that will help with staff succession.
BACKGROUND
The City's IT Department is responsible for managing technological resources and ensuring consistent service delivery on a daily basis, as well as planning for future changes in technology and staffing. In order to ensure ongoing continuity of services, $65,000 of funding was approved in the FY 2021-22 budget for the engagement of an outside consultant to complete an organizational and staffing analysis, along with a benchmarking study, to determine how IT can enhance operations in order to maintain a high-level of service and possibly implement improvements that will position the Department to succeed into the future.
Multiple firms were contacted to provide proposals for this project, and, of the three submissions, SDI distinguished itself through its extensive experience with sim...
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